Auctioneers Birmingham
Auction Terms and FAQ
When do I pay the listing fee?
Option one: There is a small listing fee of £5 if you list your item at a starting bid of £0.99 with no reserve. Tip: This is a great way to get lots of people to track and bid on your item! All other Fees are deducted from seller's payment after auction.
Option two: Items with Reserve price or Higher starting bid will require £15 (cover Ebay listing fees) listing fee if you list your item at a starting bid of over £1.00 or a reserve price. The £15 Fee is credited back to you if it item is sold on auction.
How do I get my items to you for auction?
The Seller is responsible for delivering the items to be auctioned to Bidonline.co.uk, Auctioneers Birmingham before auction. Pick ups can also be arranged for a fee. Items should be cleaned prior to drop off. Items will be inspected, discussed, signed for and possibly photographed at that time. Seller is also responsible for picking up unsold items within 10 days of online auction end. Or you may choose to have unsold items delivered back to you for a fee.
How long does it take to list my items on online auction after I delivered them to you?
Please allow 2 days for market appraisal (depending on number of items). After seller has determined starting price, please allow 3-5 days for items to be listed on online auction.
How long does the online auction run?
Auctions run for 7 days from start to finish unless otherwise specified by seller. eBay offers a 3 day, 5 day and 10 day option. eBay auction charges extra for the 10 day option only.
How and when are items posted to buyer?
How: Items are either collected or posted via Royal Mail / Parcel Force insured, Priority Mail with delivery confirmation unless otherwise specified. Items more than 15 lbs. may be posted insured Parcel Post with delivery confirmation.
When: Item is not posted until buyer's payment has been received and cleared by bank. After payment has cleared item is posted within 24 hours (Mon.-Fri.). Cheques require 7-10 working days to clear, electronic payments and money orders 1 day. Most bidders pay electronically.
Who pays for postage costs and boxing materials?
Buyer pays for postage, insurance and delivery confirmation.
Auctioneers Birmgingham, Bidonline.co.uk are responsible for providing all packaging materials.
What if buyer receives the item damaged?
Trading Assistant uses extreme care in packaging your item so that it is received by the buyer safely. However, should postal loss or damage occur during transit, Seller is paid for sale the same as a transaction of an undamaged item. Since all items are posted insured, Post Office is responsible for reimbursing the buyer for the full cost of the item. Trading Assistant handles the transaction (filing claim) with Post Office to assist buyer in obtaining a refund.
When and how do I get paid?
When: Trading Assistant pays seller 14 days after customer receives item (money back/feedback period). On line delivery confirmation from post office shows date buyer received item. If positive feedback is received prior to completion of the money back period seller will be paid with 14 days.
How: Payment to seller is paid by cheque once per week and will be mailed to seller or may be picked up by seller if requested.
What if my item doesn't sell?
Chances of your item selling on eBay are likely depending on the item, its condition and the opening bid price. If the items opening bid/reserve price is at or below the eBay Market Appraisal Value provided by Bidonline.co.uk Auctioneers Birmingham and does not sell (no bids), there is a flat rate Trading Assistant fee of £15.00. This includes eBay's listing fee with the exception of vehicles. If the Seller chooses to start the opening bid/reserve price above the eBay Market Appraisal Value, eBay's listing fee is added to the £15 Trading Assistant Fee. Seller may have item relisted up to two consecutive times at eBay listing fee only. When your item sells standard fees apply.
What if the high bidder doesn't pay for my item?
Payment from buyer is required within 3 -7 days from auction end (3 days for Pay Pal, 7 days for land mail). If high auction bidder does not pay within this time frame (plus a short grace period) auction item will be offered to the second highest auction bidder. Trading Assistant fee is based on that selling price.
If there wasn't a second bidder (or the second bidder declines) then the auction item will be relisted. Bidonline.co.uk, Auctioneers Birmingham does not charge seller to relist item that is non-pay. Standard fees apply when item is sold after relisting.
What if the buyer wants to return auction item?
Ebay Trading Assistant offers Buyers a 5-day conditional money back guarantee. (This encourages bids on your items.) If buyer wants to return item for a valid reason (e.g. item doesn't work, item is other than described, etc.) they may do so. After return of item, Trading Assistant sends buyer a full refund, including original shipping/insurance charges. (Buyer pays insured shipping for the items return.)
If Trading Assistant made description error, item will be relisted with an accurate description at no additional charge to Seller. If Seller made description error, Seller pays £18.50 plus shipping for the original listing and again if the Seller wishes to relist item with an accurate description.
What if my item is damaged while in your possession?
Auctioneers Birmingham, BidOnline.co.uk takes the utmost care of your auction items while they are at our place of business. There has never been an instance of damage. However, with the exception of ‘acts of nature', should something happen to your auction item while in the possession of the Bidonline.co.uk Auctioneers Birmingham, you will be compensated at the lowest eBay appraisal value of item or the opening bid price (whichever is less). Seller will be reimbursed any listing fees paid in advance. The item then becomes the property of Bidonline.co.uk, Auctioneers Birmingham.
Are there any risks involved in doing business over the internet?
Bidonline.co.uk Auctioneers Birmingham, eBay and Pay Pal take every precaution to make the auction experience a safe one. Electronic payments are only accepted from Buyers with a Confirmed Address and who are Seller Protection eligible. Payments made by Personal Cheque have a 10 day holding period before shipment is made. In addition to this, all items are shipped with Insurance and Delivery Confirmation. These precautions significantly reduce but do not eliminate the chance of receiving fraudulent payments, insufficient funds or Buyer chargeback claims. In the unlikely event of a chargeback, every attempt to recover funds and item will be made by the BidOnline.co.uk, Auctioneers Birmingham. If funds and/or item cannot be recovered, the loss is that of the Seller.
I still have questions.
Use this page to jot down any questions that you may have. I want you to be comfortable before having your items listed on Ebay auction. I am available by phone 0121 202 0200 and by email, chris@naylorparkes.com, before, during and after your auctions.
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